From opening an account to making a withdrawal — get help with anything on Remi.
Choose a category below
Registration, login & password recovery
Deposits, Withdrawals, Balance
Welcome Offer, Cashback, Promo Codes
Betting, Casino, Slots, Live Games
Download, install & update
Verification & security settings
Using an online betting and gaming platform can sometimes raise questions. Whether you're making your first deposit or figuring out how to use a bonus, the Remi Help Center is here for you. Our goal is simple: help you enjoy the experience without any hassle.
The Remi Help Center covers everything from account management and payment processes to bonuses & promotions, gaming rules, and technical troubleshooting. Our support team is available 24/7 in Bengali. Reach us via live chat, email, or phone — whichever works best for you.
Many problems can be solved on your own with the right information at hand. That's exactly what Remi's Help Center is here for. Below you'll find detailed answers to our most frequently asked questions, so you don't have to wait for support.
Signing up on Remi only takes your name, mobile number, and a password. Head to the registration page, fill in your details, and verify via OTP — done in just 2 minutes.
Click the 'Forgot Password?' link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Go to your account settings and enable the '2FA Security' option. You'll be required to verify via SMS OTP each time you log in — this significantly increases the security of your Remi account.
Identity verification is required for large withdrawals. Please upload a photo of your National ID or passport. Verification is usually completed within 24 hours.
After logging in, go to the 'My Profile' section. You can update your name, address, and contact details there. To change your mobile number, please contact support for assistance.
If you need to take a break, let our support team know. In line with Remi's responsible gaming policy, we can temporarily deactivate your account.
Deposits & Withdrawals — Complete Guide
Making a deposit on Remi is quick and easy. Log in to your account, go to the 'Wallet' or 'Deposit' menu, and choose your preferred payment method. All of Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket — are supported, and bank transfers are available too. The minimum deposit is just ৳300, and funds are typically credited to your wallet within seconds.
Withdrawing your winnings from Remi is just as easy. Go to the 'Withdrawal' section, enter the amount, and select your registered payment method. Withdrawals to Mobile Pay and Nagad are typically processed within 5 to 15 minutes. KYC verification may be required for your first withdrawal.
You may occasionally run into minor technical issues while using Remi. Most of the time, these are easy to fix on your own. Below are the most common issues and their quick solutions.
Refresh your browser. Clear your cache and cookies. Try a different browser or use incognito mode.
Make sure you're entering your password correctly (watch out for uppercase and lowercase letters). If you've forgotten it, use the reset option.
Please wait about 5 minutes. If the issue persists, contact live chat with your payment transaction ID.
Update the app. If needed, uninstall and reinstall it. Restart your device.
With the Remi mobile app, you can enjoy betting and gaming anytime, anywhere. The app runs on both Android and iOS devices, is completely free to download, and takes up minimal storage.
To install the Remi app on Android, download the APK file from our download page. Before installing, enable 'Install from unknown sources' in your phone's settings. iOS users can install directly from the App Store.
The Remi app has everything available on the web version — live betting, casino games, payments, and customer support. It also includes live score notifications, fingerprint login, and dark mode.
Remi keeps your personal information completely confidential. Our Privacy Policy your information is never shared with any third party. Please remember — our support agents will never ask for your password over the phone or chat.
All services are running normally
Reach us through whichever channel works best for you
The fastest way to get help. Click the chat button at the bottom right of any page on the site.
Available 24/7
For complex issues or to send documents, reach us by email. You'll receive a reply within 24 hours.
Support@remi.plus
Get the latest updates and offers on Remi's official Telegram channel.
@remiofficial