Remi Terms & Conditions — Please read before use

These Terms and Conditions ("Terms") constitute a legal agreement between the Remi platform and its users. By accessing the remi.plus website or mobile app, you are deemed to have read, understood, and agreed to these Terms in full.

Remi is an international online gaming platform offering Sports Betting, Live Casino, and other gaming services to users in Bangladesh. The platform operates under an international gaming license.

These terms and conditions are governed by the most recently published version at all times. Remi reserves the right to update these terms at any time, and users will be notified of any changes.

Providing accurate and complete information is mandatory when registering an account on Remi. Registering with false or incomplete information constitutes a breach of these terms and may result in account suspension.

What you'll need to provide at registration:

• Full legal name (as per National ID)
• A valid mobile number (for OTP verification)
• Date of birth (for 18+ verification)
• Active Email Address
• Preferred Payment Method Details

KYC (Know Your Customer) verification must be completed before making a withdrawal. This may require submitting a copy of your national ID or passport along with a selfie. Remi typically completes KYC verification within 24–48 hours.

Minimum age to use Remi's services 18 Years. Opening or using an account by anyone under the age of 18 is strictly prohibited.

Remi takes age verification very seriously. If we have reason to believe a user is under 18, the account will be immediately suspended pending submission of documentation to verify their age.

The following individuals are also not eligible to use Remi:

• Citizens of countries or regions where online gaming is prohibited by law
• Remi employees or their immediate family members
• Individuals previously banned permanently from Remi
• Those enrolled in a self-exclusion program

Remi currently accepts payments via Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. Minimum and maximum limits apply to all payment methods.

For deposits:

• Deposits are usually credited instantly or within a few minutes
• No additional charges for processing deposits
• Deposits must be made from the user's own account
• Deposits from third parties are not accepted

For withdrawals:

• KYC verification is mandatory before withdrawal
• Withdrawals can only be made using the same method used for the original deposit
• Mobile Pay/Nagad withdrawals are typically processed within 15–30 minutes
• Bank transfers may take 2–4 business days
• Additional verification may be required for suspicious transactions

Sufficient balance is required before placing any bet on Remi. Betting on credit is not available.

Key Betting Conditions:

• Once confirmed, a bet cannot be changed or cancelled (except via the Cash Out feature)
• Confirmed bets remain valid even if your internet connection is lost
• Remi reserves the right to void any bet accepted at incorrect odds due to a technical error
• Placing bets on multiple outcomes of the same event to guarantee a profit ("arbitrage") is strictly prohibited
• Odds in live betting may change due to internet latency (delay)
• If a match is cancelled or abandoned, bets are generally refunded

Remi reserves the right to set betting limits. In cases of unusual betting patterns, Remi may review an account for security purposes.

Remi regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that you should read carefully before claiming.

General Bonus Terms:

• Wagering Requirements: After receiving a bonus, a specified number of wagers must be placed before withdrawal is permitted (typically 15x–30x)
• Duration: Each bonus has a set expiry date; any unused bonus will be forfeited once it expires
• Bet Limits: The maximum bet allowed using bonus balance will be specified in the bonus terms
• Game Restrictions: Some bonuses may be restricted to specific games or categories
• One per person: Each bonus can be claimed only once per user

The following activities are strictly prohibited on the Remi platform:

Involvement in any of the prohibited activities listed above will result in immediate suspension or permanent closure of the account, and legal action may be taken where applicable.

Remi reserves the right to suspend or close an account under the following circumstances:

• If evidence of a Terms violation is found
• If KYC verification is not completed or false information is submitted
• Suspicion of fraudulent activity or suspicious transactions
• By order of a court or regulatory authority
• Extended period of inactivity (typically 18 months)

Users may close their account at any time. Before doing so, please make sure you are aware of any remaining bonus balance, as bonuses are not refunded upon account closure. Your actual deposited funds (principal) will be returned.

As part of our responsible gaming approach, you may apply for self-exclusion at any time — this is not a punitive measure, but a protective one.

Remi strives to maintain the highest technical standards; however, Remi's liability is limited in the following areas:

• Losses due to internet connection issues
• Third-Party Payment Provider Errors
• Service disruptions due to natural disasters or unforeseen circumstances
• Issues with the user's own device
• Loss resulting from sharing login credentials with another person

Gaming is inherently risky. Remi is not liable for losses incurred through betting. Please play responsibly and never wager more than you can afford to lose.

Remi treats the protection of your personal information as its highest priority. Our Privacy Policy Considered part of these Terms & Conditions.

In brief, we:

• We do not sell your data to third parties
• Your data is used solely for service delivery and KYC purposes
• We do not disclose information except where legally required
• Your data is stored on secure, encrypted servers

For any dispute or complaint, please contact our support team first via live chat or email. We typically respond within 24–72 hours.

Dispute Resolution Steps:

• Step 1: Raise a complaint via support chat — most issues are resolved right there
• Step 2: If the issue is not resolved through support, submit a formal complaint via email
• Step 3: Arbitration through an international gaming dispute resolution body if required

Remi takes every complaint seriously and is committed to reaching a fair resolution.

Remi reserves the right to update these Terms & Conditions at any time. For significant changes:

• Users will be notified via email
• Users will be notified via a banner or notification on the platform
• The date of any changes will be noted at the top of this page
• Continued use of the platform after changes take effect will be deemed acceptance of the updated terms

Get in touch with us for any questions or feedback:

• Email: support@remi.plus
• Live Chat: Directly from any page on the platform
• Help Center: remi.plus/help-center

Remi believes gaming should be enjoyable, not harmful. That's why we offer the following safeguards:

For more details, visit our Responsible Gaming View Page.