Healthy gaming

Responsible gaming — keep the fun in remi, without the harm

Gaming isn't just about winning — it's an experience that should be enjoyable. Remi wants you to play responsibly, know your limits, and seek help when you need it.

24/7 Support
Age verification is mandatory
Your game, your control
18+ only
Set Deposit Limit
Cooling-off period
Self-Exclusion
Professional Support
Our Position

Remi believes gaming is for enjoyment, not addiction

Online betting is a great source of entertainment for many people. A cricket match is on, you place a bet on your favourite team — that excitement is perfectly natural and enjoyable. But when the fun turns into an obsession, that's when problems begin.

Remi is upfront about this — gaming does not guarantee income. Every bet carries the risk of a loss. Wagering beyond your means costs you more than just money; it costs you your peace of mind.

We want you to embrace a culture of responsible gaming. This page provides all the tools and information you need to enjoy gaming in a healthy way.

Keep in mind: Think of gaming as a leisure expense — like a cinema ticket. Never bet more than you can afford to lose.

18+
Minimum age requirement
24/7
Support Available
5
Protection Tools
3 minutes
Self-Exclusion Active

Remi's responsible gaming tools

Tools Remi offers to help you stay in control of your gaming

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Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Reducing your limit takes effect instantly; increasing it requires a 24-hour waiting period.

Set limits
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Bet Limit

Set a maximum amount per single bet. This limit helps protect you from large losses caused by placing high-value bets consecutively.

Set Your Limits
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Cooling-off period

Take a temporary break from 24 hours up to 6 weeks. During this time you won't be able to log in, and the break cannot be cancelled before it ends.

Take a Break
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Self-Exclusion

Restrict your account for 6 months, 1 year, or permanently. Takes effect within 3 minutes of your request. During this period, remi will not send you any marketing communications either.

Activate exclusion
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View betting history

View your full history of bets, wins, losses, and transactions. Analyse it yourself — check whether your gaming patterns are still healthy.

View History
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Support Resources

Want to talk about gaming addiction? remi's support team can refer you to trusted professional help — completely confidential.

Get Help

Why Does Responsible Gaming Matter?

Healthy gaming habits make your life better

Financial Protection

Excessive gaming can lead to serious financial trouble. Setting limits keeps your bills paid, your family's needs covered, and your finances on track. Betting should be for fun — not a way to get by.

Mental Well-being

Frustration after a loss, excitement after a win — this cycle puts your mind under pressure. Responsible gaming helps maintain mental balance and keeps gaming enjoyable.

Family Relationships

Gaming addiction pulls you away from family. Controlled gaming ensures you're still giving time to the people who matter, keeping gaming as one part of your life rather than the centre of it.

Reducing the Risk of Harm

Chasing losses — betting more to recover what you've lost — is the most dangerous habit of all. Setting limits is what keeps you out of that trap.

Healthy Time Management

Work, family, friends, and leisure — there needs to be time for all of it. Keep gaming within set hours and make the most of everything else life has to offer.

Long-term Enjoyment

Responsible gaming keeps the fun going for the long run. Overplaying leads to frustration and addiction — and once that happens, the enjoyment is gone.

Recognize the Signs of Problem Gaming

It's not always easy to notice when gaming starts to become a problem. If you spot any of the following signs in yourself or someone you know, it's time to take it seriously:

  • Chasing losses by placing more bets to win back what you've lost
  • Spending bill money or household funds on gaming
  • Hiding your gaming from family or friends
  • Feeling restless or irritable when you're not gaming
  • Experiencing problems at work, school, or in relationships
  • Tried to stop gaming but couldn't
  • Affecting sleep, eating, or health

If you notice two or more of the above signs, don't wait — contact our Help Center or activate self-exclusion right away.

Check yourself

Answer just a few questions to see where your gaming habits currently stand.

1. In the past month, have you bet beyond your budget?
2. After a loss, do you bet more to try to win it back?
3. Is gaming affecting your family life or work?
4. Do you hide your gaming or keep it secret from people close to you?

✅ Good Signs! Your gaming habits appear to still be under control. That said, setting limits and doing regular self-checks is always the smart move.

⚠️ Caution advised. Some of your answers are concerning. Please consider a self-exclusion or cooling-off period. Our Help Center Get in touch.

How to enable protection tools

Secure your gaming in just a few steps

From the mobile app

1
Open the app and log in
Open the remi app and log in to your account. Tap the profile icon on the right.
2
Go to "Safety" Settings
Select the "Responsible Gaming" or "Safety" option from the menu.
3
Choose Your Preferred Tools
Deposit limit, bet limit, cooling-off, or self-exclusion — choose whatever works for you.
4
Confirm
Confirm with OTP or password and your settings take effect immediately.

From the website

1
Log in to remi.plus
Log in to your account on the website and click on your profile in the top right corner.
2
Open Account Settings
Select "Account Settings" from the dropdown menu.
3
"Responsible Gaming" Tab
Go to the "Responsible Gaming" tab on the Settings page — all tools are available there.
4
Configure Your Tools
Set up your preferred tools and save them. You'll receive an email confirmation for every change.

If you're having trouble setting limits yourself or need an urgent self-exclusion, reach out via live chat or at support@remi.plus — we'll help you right away.

Core Principles of Responsible Gaming

Responsible gaming on the Remi platform is not a formality — it sits at the very heart of how we operate. We know that millions of people come to our platform for entertainment, and ensuring a healthy experience for every one of them is our responsibility.

The first and most important principle of responsible gaming is to always treat gaming as a form of entertainment, never as a source of income. If you believe gaming can sustain your lifestyle or help you pay off debts, that mindset is dangerous. The odds favor the house in the long run, so regular gaming means a greater likelihood of regular losses.

The second principle is sticking to a budget. Set aside a fixed amount each month for gaming — an amount you can afford to lose without it affecting your household. Once that's gone, stop. You can lock in this budget directly on the platform using Remi's deposit limit feature.

The third principle is time management. Instead of gaming for hours on end, set specific times to play. After gaming, spend time with family, friends, or other hobbies. With a balanced lifestyle, gaming can be a small but enjoyable part of your life.

The fourth principle is never betting on emotion. If you're angry after a loss or riding high after a win — don't place a bet in that state. Make decisions with a clear head. And avoid gaming entirely when under the influence of alcohol or drugs.

The fifth principle is honest self-assessment. Ask yourself from time to time — is gaming still enjoyable? Or has it become a habit you can't do without? If it's the latter, it's time to seek help.

Remi's Commitment: If you ever feel that gaming is harming you or your family, use any of our tools. We won't judge you, we won't ask questions — we'll simply help.

Protection of minors

Remi is strictly for players aged 18 and above. This isn't just a rule — it's our moral responsibility.

Age is verified at registration, and age-related documents are required during KYC verification before any withdrawal. If there is any doubt about an account holder's age, the account is suspended immediately.

A note for parents — if your child uses a smartphone, have an open conversation about online gaming. Enable parental controls on their devices and stay aware of their online activity.

Responsible Gaming FAQs

Yes. Before self-exclusion takes effect, you can withdraw any balance in your account. Bonus balance (where wagering requirements have not been met) will be forfeited, but any funds you deposited yourself are fully refundable.

No. Any attempt to open a new account using your details during a cooling-off or self-exclusion period will be detected and blocked. Attempting to circumvent the purpose of responsible gaming is a violation of our terms and conditions.

Lowering your deposit limit takes effect immediately. Increasing it, however, requires a 24-hour waiting period — this is intentional, to prevent impulsive overspending in the heat of the moment.

Start with an empathetic conversation — express your concern without placing blame. Let them know about remi's responsible gaming tools. If needed, contact remi's help centre — we can provide information on professional support.

Setting deposit or bet limits does not affect your eligibility for bonuses. That said, a lower deposit amount may naturally prevent you from unlocking the full benefit of certain deposit bonuses. Bonus offers will be paused during any cooling-off or exclusion period.
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Play Safe, Enjoy Responsibly

Use Remi's responsible gaming tools and enjoy yourself with peace of mind. We're always here for you.

Completely free protection tools
Instant Self-Exclusion
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