Data Protection

Remi Privacy Policy β€” How Safe Is Your Data With Us

Remi believes privacy is a fundamental right. This policy transparently explains how your personal data is collected, why it's used, and how it's kept secure.

Last Updated: June 2026
256-bit SSL Encryption
Your Data Is Never Sold to Third Parties
Secure Server Storage
GDPR Compliant
Regular Security Audits

Remi's Commitment to Data Protection

The steps we take to protect your personal information

Strong Encryption

All your data is transmitted and stored using 256-bit SSL/TLS encryption β€” the same bank-level security used in online banking.

Never Sold to Third Parties

Remi never sells your personal data to advertisers or third-party companies. Your information is used solely to provide Remi's services.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Minimal Data Collection

Remi collects only the information necessary to provide its services β€” nothing more. The reason for collecting each piece of data is clearly stated.

Regular security reviews

Third-party cybersecurity experts conduct regular audits of Remi's systems. Any vulnerabilities are identified and resolved promptly.

Marketing Opt-Out

If you'd rather not receive marketing emails or notifications from Remi, you can unsubscribe at any time via Settings or the unsubscribe link in any email.

1 Introduction β€” Why This Policy Matters

When you register on Remi, place a bet, or browse our site, certain information reaches us β€” either automatically or directly from you. This Privacy Policy ("Policy") openly explains how we handle that information.

Remi believes your data is your asset β€” we are its guardian, not its owner. That's why we want you to know exactly what information is collected, why it's collected, and how it's kept safe.

This policy applies to both the remi.plus website and the Remi mobile app. By using the platform, you are considered to have accepted this policy.

In summary: Remi does not sell, misuse, or retain your data beyond what is necessary. For any questions, email us at support@remi.plus.

2 What Information We Collect

Remi collects two types of data β€” what you provide directly and what is collected automatically.

Data Type Example Why it's needed
Identity document information Name, Date of Birth, NID Number KYC Verification & Age Confirmation
Contact Information Phone number, email address Account verification & notifications
Financial Information Mobile Pay/Nagad number, transaction history Payment processing
Device information IP address, browser type, OS Security & Fraud Prevention
Usage Data Betting history, game preferences Service Improvement & Personalization
Cookie information Session Cookies, Preference Cookies Experience Improvement

Remi never stores your password β€” only an encrypted hash is kept. Full financial card numbers are not stored either.

3 How We Collect Your Data

Remi collects data in multiple ways β€” both directly from you and through automated means.

Directly Collected (Provided by You):

  • When completing the registration form
  • When uploading documents for KYC verification
  • When submitting payment information
  • When contacting our support team
  • When participating in surveys or submitting feedback

Automatically Collected:

  • Through cookies and tracking technologies while using the website or app
  • Device & network information during login sessions
  • Betting & gaming activity logs
  • Transaction confirmation details from the payment gateway
Important:

Remi will never call you or send an SMS link asking for your password or OTP. If anyone claiming to be from Remi requests such information, it is a scam β€” report it immediately at support@remi.plus.

4 Purpose of Data Use

Remi uses the data it collects only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
  • Fraud Prevention: Detecting unusual activity and keeping your account secure.
  • Legal Obligations: Compliance with KYC, AML (Anti-Money Laundering), and applicable government regulations.
  • Service improvement: Analysing usage patterns to improve the platform.
  • Personalized experience: Showing content and offers tailored to your preferences.
  • Customer support: Resolving your issues and responding to your enquiries.
  • Marketing communications: Promotional communications sent only with your consent.

Remi will never use your data for any purpose outside this list. If a new use case arises, your consent will be obtained first.

5 Data Sharing & Disclosure Policy

Remi does not sell your data. However, limited sharing with trusted third parties may be necessary to deliver our services.

Who we may share it with and why:

  • Payment providers: Mobile Pay, Nagad, Rocket β€” information required for payment processing (used solely to confirm transactions)
  • KYC verification provider: Licensed agency for identity verification
  • Technology partners: Cloud hosting and server maintenance providers (bound by NDA)
  • Game providers: Third-party casino game providers (game-related data only)
  • Law Enforcement: When required by court order or legal obligation

All third parties are bound by strict Non-Disclosure Agreements (NDAs). They may only use your data for the specific purpose it was shared, and are required to delete it once the service is complete.

6 Cookie Policy

Cookies are small files stored in your browser that help improve your website experience. Remi uses several types of cookies:

  • Essential Cookies: Required to maintain login sessions and ensure security β€” these cannot be disabled
  • Functional Cookies: To remember your language preference, theme, and other settings
  • Analytics Cookies: To understand which parts of the site are used most (no personal data involved)
  • Marketing cookies: Used to show you relevant ads β€” you can opt out of these

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the site.

7 Technical Data Security Measures

Remi uses industry-leading technology to protect your data β€” not just in words, but in practice:

SSL/TLS Encryption
Bank-grade 256-bit protection
Two-Factor Authentication (2FA)
OTP & Authenticator App Support
Secure Servers
ISO 27001 Certified Data Centers
Regular Security Audits
Quarterly third-party penetration testing

In the event of a data breach, affected users will be notified by email within 72 hours and immediate protective measures will be taken.

8 Data Retention Period

Remi does not retain your data indefinitely. Each category of information has a defined retention period:

  • Account Information: For the duration of the active account, and 5 years after closure (as required by law)
  • Financial Transaction Records: 7 years (as required by international financial regulations)
  • KYC Documents: 5 years after account closure
  • Gaming history: For the duration of the account and 2 years after closure
  • Support Contact: Deleted 2 years after last contact
  • Marketing data: Deleted immediately upon opt-out

Once the retention period expires, data is securely deleted or anonymized. You may also request early deletion before the period ends (where no legal obligation requires us to retain it).

9 Your Rights

Remi believes every user has full rights over their personal data. Under GDPR and international privacy laws, you are entitled to the following rights:

πŸ“‹
Right to Access
You can request a full list of the personal data we hold about you. We'll provide it free of charge within 30 days of your request.
✏️
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you can request a correction β€” either through the Settings page or by contacting our support team.
πŸ—‘οΈ
Right to Erasure
Where no legal obligation exists, you can request deletion of your data β€” including after closing your account.
🚫
Right to Object to Processing
You can object to your data being used for marketing or profiling purposes. Opt-outs take effect immediately.
πŸ“€
Right to Data Portability
You can request a download of your data in a machine-readable format (CSV/JSON).
⏸️
Right to Restrict Processing
You can request a temporary restriction on the processing of your data during an investigation or dispute.

To exercise any of your rights, email us at support@remi.plus or reach out via live chat. We typically respond within 30 days.

10 Children's & Minors' Privacy

Remi's services are intended for users aged 18 and above. We do not knowingly collect personal data from minors.

If a minor's data has accidentally entered our system, it will be deleted immediately upon notification and the associated account will be closed. Parents or guardians with concerns should contact us at support@remi.plus.

Remi takes age verification very seriously. Providing false age information during registration will result in permanent account closure and all balances may be forfeited.

11 Privacy Policy Updates

Remi may update this policy in response to changes in technology, law, or business operations. When changes occur:

  • The "Last Updated" date at the top of this page will be revised accordingly
  • For significant changes, a notification will be sent to your registered email address
  • A banner notification will be displayed when you access the platform
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

Remi will not make any changes that compromise your privacy rights. Our core commitments β€” no data selling and minimal data collection β€” will always remain in place.

Contact & Privacy Officer

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:

Email
privacy@remi.plus
Typically responds within 48 hours
Live Chat
24/7 Support in Bengali
Average response time: 3 minutes
Help Center
FAQs
Terms & Conditions
Full Legal Document

Privacy FAQs

Yes, Remi stores your mobile banking number β€” but only in encrypted form. It is used exclusively for deposits and withdrawals. Remi never has access to your Mobile Pay PIN or OTP, and has no interest in obtaining them.

Relevant offers within remi may be personalised to your preferences. However, your data is never shared with external advertisers. You can opt out of personalised offers at any time.

Most data is deleted after your account is closed. However, due to legal obligations, financial transaction records are retained for 7 years and KYC documents for 5 years β€” a requirement under international financial regulations.

Data may only be disclosed under a valid court order or written directive from a regulatory authority. We do not voluntarily share data with law enforcement agencies.

In the event of a data breach, affected users will be notified at their registered email address within 72 hours. We will clearly communicate what happened, what was affected, and what steps you should take. The relevant regulatory authorities will also be informed.
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Your Data Is Safe β€” Join Remi Today

50,000+ members play on Remi every day, trusting our strict privacy policy and security measures. Start your journey today.

Data Is Never Sold
256-bit encryption
Your Data, Your Control
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